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We are contracted to provide services to large national fleets with roadside assistance,
maintenance management and emergency services.
We channel all breakdowns, call outs and support through this service with the assistance
of our own workshop network and the national dealer network.
The sophisticated Roadcall Solutions Centre is also linked to Trauma link and Netcare
911. Our Roadcall Solutions Centre is operational on a twenty four hour basis and
all calls are logged, processed and monitored continuously.
Our qualified staff specialise in various categories of fleet cost management to
ensure that appropriate decisions and solutions are provided to your fleet.
The roadcall systems software provides our liaison officers with reliable up-to
date information to perform this important maintenance function.
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Roadside Assistance Services
Provided
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Services Included In Quote
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Client
acceptance
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Roadside assistance services,
24 hours a day, 365 days a year
These include
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- Change of flat tyre &
puncture repairs
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Yes
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- Jump starts
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Yes
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- Key lock-out service
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Yes
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- Fuel to reach a filling
station
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Yes
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- SMS and Email notification
of all Breakdowns
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Yes
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Minor Mechanical / Electrical Repairs
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Yes
(Restricted to Warrantee stipulations & complexity of vehicle)
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-Test battery and vehicle
engine charging system
(Alternator & Battery)
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Yes
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-Jump Start Vehicle
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Yes
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-Driver Repatriation
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Yes (See notes below)
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Tow-in Service provided
to the nearest AFROX
approved
OEM (list required from client)
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Services Included In Quote
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- Mechanical breakdown
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Yes
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- Electrical breakdown
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Yes
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Excluding across Boarder tow services Notes to Service Schedule:
- The above services are restricted to manufacturer warranty stipulations and the complexity of the failure.
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The following are excluded from each categories monthly Road call service fee, and would be for the account of the client and billed separately per incident:
- Change of flat tyre and puncture repair - tyres, tubes and puncture
- Key lock-out service – replacement keys, locks, and accessories
- Out of fuel - Fuel costs
- Minor Mechanical / Electrical Repairs – all parts, components and material used
- Supply and fit a new battery – batteries, wiring and terminals
- Driver Repatriation – direct cost to client from point of breakdown or towing to repatriation destination
- Towing Collision damage – all tows
- Towing for Attempted Theft/ Hi-Jacking – all tows
- Independent Technical assistance in maintenance disputes Nationally
- Towing services to the nearest approved dealership, which list should be provided by AFROX
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These towing services will be restricted to the following:
- Major mechanical failure
- Major electrical failure
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